- What does the advice cost us?
- For arranging the insurance we receive a commission from the insurer concerned – as initial commission and ongoing servicing remuneration, included in the insurance premium; you incur no additional costs as a result of our work. Where a service carries a separate fee – flotte365 or bAV365, for example – we agree it with you expressly in advance.
- What do we need to bring to the first meeting?
- Nothing for the first meeting – tell us what your company does, and we will tell you which risks we would look at first. For the risk analysis we then go into detail together: what can happen, what would it cost, what is insured, and what do you carry yourself? The result is your company's risk matrix, which shows gaps and overlaps in cover and remains the reference for every change in the years that follow.
- Do we have to cancel our existing policies?
- Not necessarily: we put your risks out to tender among the insurers we work with, present you with a comparison you can read – terms, sums insured, excesses, premium – and on that basis also renegotiate with your existing insurer. Whether a change makes sense becomes clear in the process; we name the disadvantages openly and advise against it if a change would leave you worse off. If it does come to a change, we keep an eye on policy periods and notice periods and, for liability policies, on extended reporting periods and retroactive cover.
- How quickly will someone get back to us – and who?
- We usually reply to an enquiry via the form or by email on the next working day; by telephone you can reach us Monday to Friday from 8.30 am to 4.30 pm on +49 421 16 820-0. For each of the five departments you have a dedicated contact – always the same person for you. The hotline 0800 42 46 000 takes motor claims around the clock, and we manage time-critical claims immediately.
- What can we see and do in the client portal?
- In the client portal at login.hahn.eu, all policies, documents, claims and invoices are kept in one place, including the correspondence with the insurers – on your smartphone too. There you report claims, upload photos and documents and follow the progress of each case; your employees receive their own logins. On request we also add policies that are not arranged through us, so that your cockpit is complete.