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Claims

Report a claim

In the event of a claim, we take over: we report the claim to the insurer, coordinate assessors, garages or tradespeople, and follow the settlement through until the payment reaches you. The sooner you tell us, the more we can manage for you.

Three ways to report a claim

Motor · around the clock

0800 42 46 000

Free of charge, day and night, including weekends. For accidents, glass damage, theft, wildlife collisions and damage while parked – for private vehicles and fleets alike. Recovery, a hire car and a repair garage are arranged directly.

All lines of insurance · online

Client portal

Report a claim in the client portal, upload photos and documents, and follow the progress of your case. For businesses, with separate logins for your employees.

login.hahn.eu (opens in a new tab)

Personal contact · Mon–Fri, 8.30 am – 4.30 pm

+49 421 16 820-0

Or by email to info@hahn.eu – with your policy number, the date and a brief description. Your dedicated contact will get back to you.

info@hahn.eu

What we need

  • Policy number or vehicle registration number
  • Date, time and place of the incident
  • What happened – briefly and in your own words
  • Parties involved and witnesses with contact details; for accidents, the other vehicle's registration number
  • Photos of the damage and of the scene
  • Police reference number, if the police attended

What you should do straight away

  • Keep the damage to a minimum: turn off the water, secure windows, move the vehicle out of traffic
  • Do not admit liability – not even out of politeness
  • Photograph everything before anything is cleared up or repaired
  • Call the police in the event of burglary, theft or accidents involving injury
  • Keep damaged items until the insurer releases them
  • Collect invoices and receipts

What happens next

  • Notification and cover check We report the claim to the insurer and check your cover.
  • Assessors, garages or tradespeople Assessors, garages or tradespeople are appointed – on the same day if necessary.
  • Progress and queries You can see the progress in the client portal; we answer the insurer's queries together with you.
  • Settlement through to payment We follow the settlement through to payment – if the insurer reduces the amount, we establish the reasons and discuss the next steps with you.

Frequently asked questions

Does it cost anything to report a claim or to ask first?
No. The motor claims hotline 0800 42 46 000 is free of charge, and asking our office costs nothing – we will also tell you if reporting a claim is not worthwhile.
Do I also have to report the claim to the insurer myself?
No – for policies arranged through us, we report the claim to the insurer, check the cover, handle the correspondence, answer the insurer's queries together with you and follow the settlement through to payment. Time-critical claims are dealt with immediately; assessors, garages or tradespeople are appointed on the same day if necessary. You can see the progress in the client portal, and your dedicated contact remains your point of contact.
Should I report the claim even if I do not yet have all the documents?
Yes, report it as early as possible – the sooner we know, the more we can manage for you. To begin with, your policy number or vehicle registration number, the date and place and a brief description are enough; photos, invoices and receipts or the police reference number can follow later, for example via the client portal. Keep damaged items until the insurer releases them.
Can I report a claim in the evening or at the weekend?
Motor claims, yes: the hotline 0800 42 46 000 is available day and night, including weekends, and arranges recovery, a hire car and a repair garage directly. All other claims can be reported at any time in the client portal at login.hahn.eu or by email to info@hahn.eu, or by phone Mon–Fri, 8.30 am – 4.30 pm on +49 421 16 820-0. Until then: keep the damage to a minimum, photograph everything, and call the police in the event of burglary, theft or accidents involving injury.

Not sure whether this is a matter for your insurance?

Asking costs nothing: +49 421 16 820-0, Mon–Fri, 8.30 am – 4.30 pm. We will also tell you if reporting a claim is not worthwhile.

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